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Dauntless Helpdesk
Helpdesk Home | Submit Issue | Knowledgebase | Search | Your Issues | Keycode Help | Update Your Info

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How to run without CD-ROMs
SPX: Do you include my favorite airport?
SPX What airports are included in SimPlates?
I'd like to resell SimPlates 2004
What is CD-ROM #2 for?
Can I share SimPlates 2004 .PDFs with others?
SimPlates 2004 vs. SimPlates 2000?
SimPlates 2004 vs. Jeppesen SimCharts?
SPX: I did not receive my order!
What is my version of SimPlates 2004?
PlatePacks not loading
SPX / SP2004 How do I register SimPlates?
Where is my Jeppesen Airway Route Manual?
SPX / SP2004: Main Menu Screen Looks
SPX / SP2004: I click on a plate and nothing happens
SPX: After installiing SimPlates, my computer runs slowly
SPX: Any error messages involving PolarZipLight component
SPX: How to turn off ATC sounds
SPX: Adding Plates to SimPlates X?
SPX: Discount for SP2004 purchasers?
Simplates X Ultra crashes ( hangs or blank page) on selecting a plate to view

General Issues
How to Change Email Address / Address / Phone Number
Incomplete / Corrupt Download
Can't download free aircraft checklist
Can't connect to Unlock Server
Getting 'Error 48'
Lost / Not Working / Never Received Unlock code.
PC software title appears distorted (DPI / Font Size Problem)
Getting an 'Error 75'?
Macintosh, iPhone/iPad, and/or Android version availability?
May I install on more than one computer or device?
How does this online help desk system work?


Lost / Not Working / Never Received Unlock code.
Getting an 'Error 75'?
How does this online help desk system work?
GroundSchool FAA Knowledge Test Prep
GroundSchool Canada Theory Exam Prep
GroundSchool EASA ATPL / CPL / IR
GroundSchool Audio
How to run without CD-ROMs
SimPlates 2004 vs. Jeppesen SimCharts?
SPX: Do you include my favorite airport?
RideReady FAA Checkride Oral Exam Prep
Safelog Pilot Logbook
Name That Plane
Five by Five FCC Exam Prep

Support via Telephone?

We provide customer and technical support via this online helpdesk. This allows you to receive prompt (sometimes instant), efficient help from either our automated response system and/or the exact person who can best assist you. As a plus, such a system ensures that a detailed written record of the conversation is available for you which can be extremely helpful when asking for and receiving technical help.

While the vast, vast majority of our visitors understand and appreciate this industry-standard system, to some of you such an online helpdesk may nevertheless be a new concept. If so, please click here to learn more about why we do things this way. Thank you for your understanding!.