If you haven't already, make sure you give the Unlock Problems Help Wizard a try. If you've 100% sure you've tried this, continue below for additional help.

you seem to be scrolling down. You have tried the wizard above first, right?

First, you have tried the Unlock Problems Help Wizard already, right?

Otherwise, if you have already unlocked the softare, try our LOST KEYCODE RECOVERY TOOL. If this doesn't work for you,

• If you ordered via our website (and not from a third party) the SECURE SWReg registration code recovery page at www.CardQuery.com may help you. this can also help if you changed your email address.
• If you ordered our product from a different vendor, please contact that vendor.

Email address changed? You should still be able to recover your code through the above links if you have the numbers of the credit card that you used to place the order.

However, if you've tried the above and are unable to, for whatever reason, recover your code by the various automated tools, please submit a helpdesk ticket and we'll be happy to look in to the problem.

It would help us out tremendously if in your ticket you included evidence of purchase such as any order numbers you may have had, your name and email at the time of order, and so forth.

Please do try the automated systems--they works quite well and save us mutual time and effort.

After you place an order with our online system, you get an emailed receipt. Inside this receipt should be your registration / unlock code. It will be on a line that looks like this:

• The email will come from "SWreg Orders" or something similar. Your keycode will look like a bunch of letters and numbers, such as X-XXX-XXXX-XXXX-XXX.
• If the e-mail didn't arrive yet: Usually, the email is fairly immediate, but occasionally due to Internet issues it may take up to a few hours. If the e-Mail does not arrive in a few moments, changes are high that either you just missed it in your inbox or that you entered your eMail address incorrectly.
• If you've waited long enough and it still didn't arrive, it's probably because you entered your email address incorrectly when placing the order. If this is the case, please go to the secure SWReg registration code recovery page at www.cardquery.com and follow the directions there.
• If you've gotten a receipt email, but there is no registration code inside: First, please look thoroughly through the receipt email. It most cases, people just overlook their code (it's written as Keycode: (keycode) as in the box above or as Serial Number: (keycode)). If you're sure it's not there, please contact us via the online helpdesk with a note containing your order number and other pertinent information.
  

First of all, sorry to hear you're having problems!

• If you got an 'unlock success' or similar message but the software doesn't seem to be unlocked, try exiting and then reentering the software. This simple act often does the trick.
• Check to make sure you're not confusing the letters I and O with the numbers 1 and 0 and so forth. Cut (Control-C) and Paste (Control-V) the code from your e-mail, if possible.
  • Some but not all GroundSchool FAA written test codes begin with the letter I, but none begin with the number 1.
  • Some but not all RideReady FAA oral exam prep test codes begin with the letter O, but none begin with the number 0.
• Check the helpdesk FAQ for the specific product you are trying to unlock. Specific unlock issues relating to your product may be listed there.
• Of note, a small percentage of PilotMorse keys have not worked. In the unlikely case that you get one of those bad PilotMorse keys, We'll be happy to issue you a replacement.
• If that still doesn't work, please submit a help ticket on this issue. We'll be happy to look into this and issue you a replacement code if necessary.