| Product Download and Installation Help
We're always happy to hear from you! To contact technical, pre-sales, or customer support,
please visit our helpdesk.
too Large to Download Easily? Get a "Download Helper" program
such as GoZilla or GetRight
of our files are large and downloading may be a problem, especially for
those of you dialing up with slower Internet connections.
such as GetRight handle things like broken connections, phone disconnections,
etc for you. What they do is resume downloads at the point where they
left off if they are interrupted. [Get
GetRight and similar utilities] Note: we are not associated with
the makers of GoZilla, GetRight, or any other such program.
you download, you get a ".Zip file corrupt" or "Not a valid
Windows application" or similar error.
has happened is that your browser has been somehow "tricked"
into thinking that it has completed the download when in fact it has not.
This means that a partial download is stuck in your browser's cache and
it's trying to run half a file. The general answer to this is for you
to clear your cache ('Delete Temporary Internet Files") and try downloading
again. In practice, this is sometimes a black art with certain browsers.
More help with incomplete and partial
downloads or 'zip file corrupt' messages.